When you signed up for Mailchimp, we sent an email with an activation link that we use to verify your email address. If you think there may be an issue with your account status, here are some steps you can take. If you lose your backup codes, you can generate a new set of codes on your settings page. Be sure to save the new backup code in a secure place and on a different device than the one you use for the authenticator app. If you lose your mobile device, use the backup code that was provided when you set up 2-factor authentication in your account.Īfter you use your backup code, we'll generate a new one for you. If a passcode is older than 30 seconds, relaunch the authenticator app on your mobile device, and enter the new passcode in Mailchimp. Make sure the generated passcode is for the Mailchimp account you want to access.Īuthenticator passcodes are valid for 30 seconds after they're generated, as indicated by the timer icon. Your authenticator application could be connected to more than one service or account. Make sure the auto-generated passcode is for your Mailchimp account.If your passcode is rejected, there are a couple troubleshooting steps that you can take. Open the authenticator app on your mobile device to auto-generate a new passcode each time you log in to Mailchimp. When you enable an authenticator app in your Mailchimp account, a unique passcode from the app on your mobile device is required each time you log in. This extra security measure will help prevent unauthorized use of your account.Ģ-factor Authentication is a system that adds an extra layer of security to protect your Mailchimp data. Depending on your settings, this may involve your security questions, 2-factor authentication, SMS, or an email verification code. When you log in to your account from an unrecognized device, you’ll be prompted to complete an extra identity verification step via a security challenge. If you set up your Mailchimp account through G Suite, you'll need to log in via G Suite or set up a username and password before logging in through Mailchimp. Be sure to use the correct capitalization, and that there are no extra spaces before or after the text. Usernames and passwords are case-sensitive, and spacing matters. If you do not have access to the email address associated with your account, contact support. The Recover Username option will send your username to the contact email address on file for your login, while the Reset Password option will send an email that will let you to reset your password. If you forgot your username or password, use the Forgot Username? or Forgot Password? links on the login page. If you have trouble logging in to your Mailchimp account with your username or password, here are some things you can try. In this article, you'll learn about what kinds of issues can prevent you from logging in to Mailchimp, and how to address them.įor security purposes, Mailchimp allows only 10 attempts to log in to your account before we'll lock your account for 24 hours. There may be a problem with your login credentials or account status, for example, or you may need to check your browser settings and network connection. A number of things can interfere with your ability to log in to your Mailchimp account.
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